• Application Support Analyst III

    Job Locations US-MD-Bethesda
    Job ID
    2018-1666
    # of Openings
    1
    Category
    Applications Development
    Type
    Regular Full-Time
  • OVERVIEW

     

    CSS Logo_joint venture

     

     

    The Company

     

    Common Securitization Solutions (CSS) is seeking an experienced  Application Support Analyst  III to join our team of talented professionals in Bethesda, Maryland.

     

    How many times in your career do you get the opportunity to do something that’s never been done? To create something that will change an entire industry? CSS is building the Common Securitization Platform to issue and manage mortgage securities. We’re looking for people who can walk in two worlds – a start-up environment where development is collaborative and rapid; and a production environment where we run and monitor the performance of the platform. Longer-term, this platform could serve the entire US housing finance industry. Sound transformative? It is. Come join us and help create something remarkable.

      

     JOB INFORMATION

     

    Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.

    RESPONSIBILITIES

     

     

    KEY JOB FUNCTIONS

     

    • Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.
    • Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
    • May support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application, or confer with less senior staff attempting to restore job or report.
    • Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production. May serve as project lead in project to plan revisions to application.
    • Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.

    QUALIFICATIONS

     

    EDUCATION:

     

    •  Bachelor’s degree

     

    Minimum Qualifications:

     

    • Minimim of 5 years related work expereince in a development/production support role
    • Applicants must be authorized to work in the US without requiring employer sponsorship currently or in the future. CSS does not offer H-1B sponsorship for this position.

     

    SPECIALIZED KNOWLEDGE & SKILLS: 

     

     

    • Experience in supporting all phases of SDLC.
    • Knowledge of Operating Systems, Middleware, DB, Webservers.
    • Provide two tier support to all applications and provide assistance to all end users and identify any issues in production.
    • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
    • Provide training to various new employees and assist with expert knowledge on production processes.
    • Document all production applications and resolve all application issues and answer all requests.
    • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
    • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
    • Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
    • Understanding of database concepts Hands-on experience with SQL queries
    • Unix commands, Java experience.
    • Incident Change, Problem Management experience 
    • Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools).
    • ITIL Foundation Certification (Preferred).
    • Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.

     

     

    Employment

    As a condition of employment with Common Securitization Solutions, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.   

         

    Common Securitization Solutions is an Equal Opportunity Employer.

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